Our Policies

Cancellations and Returns

Once an order is placed by the customer and accepted by Able Office Furniture Pty. Ltd., but thereafter the customer wishes to cancel or vary the order, the customer shall be liable for any costs of the manufacturing incurred to Able Office Furniture up to that time.

It is the client’s responsibility to confirm all measurements, colours, and configurations on quoted items before authorizing an official order.

If an order has been confirmed and delivered, there is a NO Returns Policy unless the goods are faulty – refer to our Warranty Policy.

Claims

All claims for any damage and/or defect in the goods purchased and/or defect in the goods purchased by the customer must be made to Able Office Furniture within 3days of delivery of the goods otherwise the goods are deemed to be received in good order and condition.

Delivery and Risk

Delivery of goods shall be effected by the Company to the Customer:

  • subject to availability; and without any liability on behalf of the Company for any delays once the goods have been delivered by the Company to the site of the Customer, all risk in and to the goods shall pass to the Customer.

Delivery Fees

This is an extra charge. Delivery is calculated via the shopping cart, the system requires that you have entered the correct delivery address, as the system will calculate delivery using the Customers Post Code.  Although we have taken all measures possible to ensure that the system will allocate the correct delivery rate for your post code area, errors may occur from time to time, and will be addressed on an individual basis.  If you believe that an error has occured when calculating the delivery for your online order, please do not hesitate to contact Able Office Furniture to obtain a personalised delivery quotation via:

  •     email:  info@ableofficefurniturepenrith.com
  •     Phone: 02 4722 2073
  •     Fax:     02 4722 2067
  •     Submit an enquiry via our Contact page

The amount charged will be based on how many items, destination and ease of delivery.

For difficult deliveries such as upstairs where there is no lift or where there is no access to park our truck close by to your premises you MUST advise us. Extra charges may apply in these cases.

Difficult Deliveries

Difficult Deliveries incur additional charges and are considered difficult under these conditions:

  •     Multiple Storey with no Lift.
  •     Little or no vehicle access.

You MUST ADVISE us prior to delivery using one of the following methods:

  •     Phone: (02) 4722 2073
  •     Fax:     (02) 4722 2067
  •     Email:  info@ableofficefurniturepenrith.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it info@ableofficefurniturepenrith.com
  •     or click here to submit an enquiry via our online enquiry form.

Orders

Orders can be placed through our secured website, phone, fax, email or in person at the shop/showroom.

Overdue Accounts

Any amount overdue for payment will bear interest at the rate of 1.5% per month from the date it becomes overdue until paid.

Payment

All payments must be made out to Able Office Furniture Pty. Ltd.

When a deposit is requested a minimum of 20% is required to initiate the order.  Before goods are dispatched we will contact you re: delivery and payment.  Payment is generally requested on or before delivery.  When we agree to grant credit, the terms of payment are strictly 30 days calculated from the end of the month in which the goods are all delivered.

We accept the following methods of payment:

  •     Visa/Mastercard
  •     Amex + 3% surcharge
  •     Business Cheques – made out to Able Office Furniture Pty. Ltd.
  •     Bank Cheques – made out to Able Office Furniture Pty. Ltd.
  •     Cash on Delivery
  •     EFT

Pricing

The Customer shall not be entitled to make any deduction in respect of the prices agreed to by the Company relating to any set-off or counter-claim by the Customer against the Company.

Recovery

Should it become necessary for Able Office Furniture Pty. Ltd., to institute legal action for recovery of any amounts due to it by the Customer, then the Customer specifically acknowledges and agrees that it shall be liable to Able Office Furniture Pty. Ltd., for all legal costs and associated fees.

Retention of Title

Possession of the goods shall pass to the Customer at the time of delivery. Not with standing the above, title and ownership of the goods shall only pass to the Customer when the Customer has paid the Company all that is owing to the Company in respect of the goods. Until such payment is made, the Customer holds the goods as bailee for and on behalf of the Company.

    If the Customer fails to pay for the goods on time, such event shall entitle the Company, its servants or agents to retake possession of the goods and for that purpose the Company shall be entitled to enter upon the Customer’s premises without being liable for trespass. The Customer shall nevertheless be liable for any and all amounts still due to the Company by the Customer less the value of the goods that the Company attributes to the goods at the time of such repossession. The Company’s determination of the value of the goods at that time shall be prima facie evidence of the fair market value of the goods at that time.

  • Until the goods are paid for in full, the Customer shall;
  • keep the goods on behalf of the Company fully insured against loss; damage and destruction;
  • keep the goods clearly identifiable; and
  • not grant any charge or mortgage over the goods or otherwise encumber the goods.

    If the Customer sells the goods for which it has not made payment, it does so as the Company’s agent and the proceeds of sale are held by the Customer on trust for the Company and the Customer will hold them in a separate account pending its accounting to the Company.

    The Customer must notify any financier or third party in favour of whom it grants a charge over the assets of its business that all of the Company’s goods which have not been paid for by it do not constitute the Customer’s property. Such financier or third party will be deemed to be subject to the Company’s retention of title until the Company’s goods are paid for in full.

Warranty

All items carry a warranty of at least 12 months while some of our products now carry a lifetime warranty (subject to normal use and conditions).
Where possible the items must be returned to our store/shop for a claim with proof of purchase.

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